cbe

USD
124.0086
126.4888
,
GBP
152.3866
155.4343
,
EUR
128.3365
130.9032
,
CHF
134.1436
136.8265
,
SEK
11.0023
11.2223
,
NOK
10.7134
10.9276
,
DKK
16.8993
17.2373
,
DJF
,
JPY
0.7759
0.7914
,
CAD
84.628
86.3206
,
SAR
33.0073
33.6675
,
AED
33.7659
34.4412
,
INR
,
KES
,
AUD
75.3049
76.811
,
ZAR
,
CNY
16.6728
17.0063
,
KWD
394.889
402.7867

awash

USD
131.7137
134.348
,
GBP
172.569
176.0204
,
EUR
146.8101
149.7463
,
JPY
0.779
0.7946
,
SAR
31.6982
32.3322
,
AED
32.376
33.0235
,
CAD
85.9366
87.6553
,
CHF
142.8608
145.718
,
NOK
10.6797
10.8933
,
DKK
17.2822
17.6278
,
SEK
,
DJF
,
INR
,
KES
,
AUD
,
ZAR
,
CNY

abyssinia

USD
131.4713
134.1007
,
GBP
167.7564
171.1115
,
EUR
141.9513
144.7903
,
AED
35.4076
36.1158
,
CHF
156.9981
160.1381
,
SEK
13.3964
13.6643
,
NOK
12.5141
12.7644
,
CAD
94.083
95.9647
,
SAR
34.6777
35.3713
,
CNY
17.8859
18.2436

abay

USD
131.4715
134.1009
,
GBP
175.3041
178.8102
,
EUR
148.5891
151.5609
,
AED
35.7921
35.7517
,
ZAR
7.2515
7.3965
,
SAR
35.0507
35.7517
,
JPY
9080
0.9261
,
CHF
159.3015
162.4875
,
AUD
84.339
86.0257
,
CNY
18.1631
18.5263

zemen

CAD
94.7006
96.5946
,
EUR
146.8004
149.7364
,
GBP
168.7161
172.0904
,
SEK
13.5814
13.853
,
USD
131.8582
134.4954

buna

USD
131.7095
134.3437
,
EUR
146.9991
149.9391
,
GBP
164.1011
167.3831
,
AED
35.7075
36.4217
,
SAR
34.1012
34.7832
,
CAD
89.1012
90.8832
,
AUD
64.239
65.5238
,
JPY
0.8603
0.8775

nib

USD
129.9616
132.5608
,
GBP
173.3168
176.7831
,
EUR
148.553
151.5241
,
CHF
158.7317
161.9064
,
CAD
93.8792
95.7567
,
AED
35.383
36.0906
,
SAR
34.643
35.3359

berhan

USD
130.1165
132.7188
,
EUR
147.2394
150.1842
,
GBP
168.7263
172.1008
,
CAD
93.6696
95.543
,
AED
35.4232
36.1317
,
CNY
17.9759
18.3354

wegagen

USD
131.7779
134.4135
,
GBP
175.3437
178.8505
,
EUR
148.2501
151.2151
,
CHF
158.5156
161.6859
,
SEK
13.5599
13.8311
,
CNY
18.2117
18.5759
,
JPY
0.9093
0.9275

dgb

USD
128.1012
130.6632
,
EUR
137.0599
139.8011
,
GBP
157.4803
160.6299
,
CHF
130.8214
133.4378
,
SAR
29.9468
30.5457
,
AED
36.7329
37.4675
,
CAD
79.1617
80.7449

enat

USD
131.0478
133.6689
,
EUR
147.3372
150.2839
,
GBP
171.0826
174.5043

ahadu

USD
131.0784
133.7
,
GBP
174.1091
177.5913
,
EUR
147.0413
149.9821
,
CAD
58.8603
61.8033
,
SAR
21.7111
22.7967
,
AED
22.1751
23.2839

addis

EUR
147.598
150.55
,
GBP
171.4862
174.9159
,
USD
131.6345
134.2672
,
CHF
159.7118
162.9061
,
JPY
0.9188
0.9372

dashen

USD
131.6771
134.3106
,
EUR
146.1616
149.0848
,
GBP
169.5081
172.8983
,
CAD
86.1165
87.8388
,
AED
32.4434
33.0923
,
SAR
31.7645
32.3998
,
CNY
16.5064
16.8366

oromia

lion

USD
131.8944
134.5323
,
GBP
171.3959
174.8238
,
EUR
147.0918
150.0336

developmentbank

USD
130.1388
132.7416
,
GBP
173.6702
177.1436
,
EUR
147.8377
150.7944
,
CHF
157.8971
161.0551
,
SEK
13.5604
13.8316
,
NOK
12.6509
12.9039
,
DKK
19.8138
20.21
,
DJF
0.7289
0.7434
,
JPY
0.9083
0.9265
,
CAD
94.3103
96.1965
,
SAR
34.6935
35.3874
,
AED
35.4254
36.1339
,
INR
1.535
1.5657
,
KES
1.0057
1.0258
,
AUD
84.1998
85.8838
,
SDR
176.4552
179.9843
,
ZAR
7.1072
7.2493
,
CNY
18.011
18.3713
,
KWD
424.4217
432.9101

coop

USD
131.4106
134.0388
,
GBP
168.331
171.6976
,
EUR
143.4649
146.3342
,
AED
32.994
33.6538
,
SAR
32.2674
32.9128

gadaa

USD
131.7073
134.3414
,
GBP
163.4219
166.6903
,
EUR
149.8136
152.8099
,
AED
33.7659
34.4412
,
SAR
33.0073
33.6674
,
CHF
134.1436
136.8265

hijra

USD
131.8119
134.4481
,
EUR
143.2296
146.0942
,
GBP
167.2572
170.6023
,
SAR
35.1035
35.8056
,
AED
35.8441
36.561

amhara

USD
131.98
134.6196
,
GBP
176.7344
180.2691
,
EUR
150.1668
153.1702
,
CAD
95.3268
97.2334
,
AED
35.9335
36.6521
,
SAR
35.1834
35.8871

tsehay

USD
131.5382
134.169
,
GBP
160.2439
163.4488
,
EUR
130.0158
132.6161
,
CAD
86.9537
88.6927
,
SAR
33.3311
33.9977
,
AED
34.0606
34.7419
,
AED

tsedey

USD
131.8961
134.534
,
EUR
149.069
152.0504
,
GBP
175.8703
179.3877
,
AED
35.9077
36.6258
,
CHF
159.816
163.0123
,
SEK
13.6769
13.9505
,
NOK
12.7444
12.9993
,
DKK
19.9788
20.3784
,
DJF
0.7387
0.7535
,
INR
1.5435
1.5743
,
JPY
0.9109
0.9291
,
CAD
94.9508
96.8498
,
SAR
35.1639
35.8671
,
ZAR
7.2749
7.4204
,
CNY
18.2217
18.5862
,
KWD
430.2187
438.8231
,
KES
1.0185
1.0389

siinqee

USD
129.9898
132.5896
,
EUR
140.9693
143.7887
,
GBP
162.7073
165.9614
,
SAR
23.1262
23.5887
,
CHF
123.4786
125.9482
,
AED
32.7831
33.4388

hibret

USD
131.5
134.13
,
EUR
146.0001
148.9201
,
GBP
170.5219
173.9323
,
CHF
149.0203
152.0007

gohbetoch

nbe

JPY
0.9185
0.9277
,
KWD
427.064
431.3347
,
CNY
17.9273
18.1066
,
ZAR
6.9352
7.0045
,
XDR
167.9726
169.6523
,
EUR
148.7559
150.2434
,
AED
35.6609
36.0175
,
SAR
34.9082
35.2573
,
AUD
83.482
84.3168
,
CAD
94.0908
95.0317
,
USD
130.9932
131.3238
,
KES
1.0088
1.0391
,
INR
1.5287
1.544
,
DJF
0.7336
0.7557
,
DKK
19.9208
20.12
,
NOK
12.328
12.4512
,
SEK
13.3275
13.4608
,
CHF
160.5899
162.1958
,
GBP
173.7101
175.4472

binance

USDT
159.5
158.86

Awash Bank Review

Awash Bank

Awash Bank

8.2 Rating

15% Loan Interest

Banking and Services for micro finance institutions

School Tution Fee Collection Services

Lucy Women's Saving

Business Banking

Plenty of business banking choices

Written by: abenezer   Proof Read by:  abenezer

Pros and Cons

Strong capital base and track record
Multi branch bank
446+ Branches
Poor Online Banking

Awash Bank Information

Contact Information

Diaspora Benefits

  • Optional Diaspora Deposit Accounts
  • Automobile Loan
  • Mortgage Loan
  • Working Capital Loan
  • Consumer Loan

Internet Banking

  • Can Check Balance
  • Can Transfer Money
  • View Account Statement
  • Can Control Progress
  • Can Pay Bills Online

Mobile Banking

  • Mobile Application
  • Balance Inquery
  • USSD Application
  • Mobile Top Up
  • Money Transfer

Loan Interest

  • Personal Automible Loan 15
  • Diaspora Mortgage Loan 7
  • Corporate Loan 15
  • Investment Loan 15
  • Working Capital Loan 15

Saving Interest

  • Personal Saving 7%
  • Women Saving 7.5%
  • Youth Saving 7.5%

Apply for a loan here

Banks Ethiopia gives you the access and information you need to get car loan and house loan services in Ethiopia from the bank of your choice. If you are a non resident and/or a foreigner with origin of Ethiopia looking for these loan services, make sure to visit our diaspora mortgage loan and diaspora vehicle loan pages to acquire a more detailed information.

Awash Bank Exchange Rate

The exchange rate for Awash Bank can also be found at our exchange rates page, along with all other exchange rates in Ethiopia today.

code buying selling Difference
Flag of USD

USD

($)

131.71
134.34

± 2.63

Flag of GBP

GBP

(£)

172.56
176.02

± 3.45

Flag of EUR

EUR

(€)

146.81
149.74

± 2.93

Flag of JPY

JPY

(¥)

0.77
0.79

± 0.01

Flag of SAR

SAR

(ر.س)

31.69
32.33

± 0.63

Flag of AED

AED

(د.إ)

32.37
33.02

± 0.64

Flag of CAD

CAD

($)

85.93
87.65

± 1.71

Flag of CHF

CHF

(CHF)

142.86
145.71

± 2.85

Flag of NOK

NOK

(kr)

10.67
10.89

± 0.21

Flag of DKK

DKK

(kr)

17.28
17.62

± 0.34

About Awash Bank

Awash Bank is among the largest private banks in Ethiopia established in 1995 with a paid capital ETB of 24.2 Million. As of now, Awash Bank has 4369 shareholders and capital of ETB 5.87 billion.

Awash Bank has over 530 Branches across the country.

Awash International Bank has flourished over 25 years in a quickly evolving economy. Started with a modest beginning and a visionary aim, Awash Bank marks the history of Ethiopia to exceed a billion profit which makes it the first private in Ethiopia in this regard in the financial year 2019. Since its establishment, the Bank also has expanded in its a combination of substantial growth and an improved client benefit encounter.

Services of Awash Bank

Diaspora Account

Definition: It is a deposit account designed for Ethiopians and foreigners of Ethiopian origin living in Diaspora to open and use foreign currency account with a bank in their home country. Read more on Awash and other Diaspora accounts in Ethiopia.

Features:

Individuals and companies, that have head offices in foreign countries, can open this account.

The account can be opened in one of the following currencies only:

  • US Dollar
  • Pound Sterling
  • Euro

A deposit made in other convertible currencies such as Canadian Dollar, Saudi Riyal, Japanese Yen, Australian Dollar, and UAE Dirham shall be converted to any of the above state three currencies at a spot exchange rate based on the preference of the account holder.

Benefits:

  • Make local payment in Birr
  • Transfer to other foreign currency accounts which may include transfer to other foreign currency accounts
  • Make foreign payments such as import and other Foreign Service Payments
  • Withdraw for a travel allowance of their requirements in cash notes or any other instruments upon presentation of valid travel documents.
  • Convert into a Birr account at the prevailing exchange rate.
  • Pay for authorized bank charges
  • Serve as collateral or guarantee for loans or bids

Foreign Currency Accounts

All Ethiopian nationals living and working abroad for more than one year or business entities owned by non-resident Ethiopians and located outside Ethiopian territory for more than one year are eligible to Awash Diaspora service and to open the following foreign currency accounts:

  • Non-Resident Non-Transferable Birr accounts: Non-Resident Transferable and accounts are also non-interest-bearing accounts but they are denominated in Birr. The source of funds for NR foreign currency accounts and NR transferable Birr accounts shall be from abroad or shall only be from payments from other NR accounts.
  • Non-Resident Transferable Birr accounts: Non-Resident Non-Transferable birr accounts are also non-interest-bearing accounts but they are denominated in Birr.
  • Non Resident Transferable Foreign Currency accounts: A non-resident foreign currency account is a non-interest bearing account denominated in foreign currency. Non-resident foreign currency account, N/R transferable   Birr account shall be opened in the name of Diplomatic missions, international institutions, and their foreign employees.

Foreign exchange retention accounts:

  • Foreign Exchange Retention Account “A”
  • Foreign Exchange Retention Account “B”

The balance held in retention account “A” may be kept for an indefinite period of time and shall be sold fully or partly at a freely negotiable exchange rate at any time in the inter-bank foreign exchange market.

The balance held in retention account “B” shall only be kept up to 28 days and shall also be sold fully or partly at a freely negotiable rate within the period of 28 days in the inter-bank foreign exchange market

If not sold, the balance shall be automatically converted into local currency the next working day.

Interest-Free Banking With Awash

Interest-Free Banking services offered at Awash Bank are:

  • Fund Mobilization Scheme
  • Wadiah saving accounts
  • Labbaik-Wadiah savings (For Hadji & Umrah),
  • Wadiah Educational saving for students
  • Wadiahcurrent account (Amanah)
  • Unrestricted Mudarabah Investment account, with more than 1,000,000 initial deposit & pre-agreed PSR between the Bank & the customer

Fund Utilization(Financing/Loan) Scheme

  • Murabaha Financing scheme, (Cost + Mark-up)
  • Ijarah Muntahia Bittemlik (IMB)- Financing Ijarah
  • IFB Trade Services, (Murabaha, Musharakah and Wakalah L/C).
  • Interest-Free Export Financing scheme (Qard) = Free Loans
  • IFB Loans from the charity account (Qard) = Free Loans for the neediest person
  • IFB Bank Guarantees (Kafalah – All types of Bank Guarantees parallel with the Conventional Banking)

Banking Services to Micro Finance Institutions

Awash Bank offers custom-tailored products and services which are supposed to meet the ever-changing needs of the MFIs industry, after assessing the needs of these institutions.

These products and related services include deposit accounts, lending, salary solutions, agency banking partnerships, etc. which can either be offered individually or as product packages.

Loans and Advances – Awash Bank

To bridge the gap or the imbalance between deposit and loan requests sustainably, one of the alternative sources of finance to resort to is bank loans. Awash Bank has proposed loans and advances that are tailored to the needs of MFIs.

Loan to MFIs under Credit Risk-Sharing Guarantee Schemes

Due to limited institutional capacity to mobilize savings and insufficient collateral to borrow from banks, MFIs face challenges constraining outreach and growth of MFIs so as to source funds for on-lending to their clients.

As the result, Awash Bank in cooperation with USAID’s Development Credit Authority (DCA), provides credit risk-sharing guarantee facilities in order to further incentivize the mobilization of funds to the Microfinance Sector from banks.

The collateral requirement for MIFs reduced or eliminated as the result of the guarantee.

By reducing the potential credit risks to banks which may occur due to lack of collaterals, credit risk-sharing guarantee helps to expand access to capital by MFIs and to catalyze sustainable MFI relationships with formal financial sector actors, thereby increasing the availability of credit to micro and small enterprises.

Awash international bank

Benefits of the Product to MFIs

Benefits to Micro Finance Institutions (MFIs):

    • Easy requirements: Requirements for MFI to get a loan are simplified and easy to be fulfilled.
    • Reaching a new segment of clients with additional funds
    • Flexible Access funding and repayment arrangement
    • Decrease operating costs of obtaining funds
    • Overcome regulatory constraints of deposit-taking
    • Expand its operations and increase profitability
    • Access to expertise

Benefits To the Community:

    •  Helps the unbanked community to get access to formal financial services
    • Increase the income of households and solve unemployment problems.
    • Improves saving cultures and living standards of the community.
    • Helps to eradicate poverty.

Benefits to Target Customers

    • Target customers for proposed term loans and related services are Microfinance institutions (MFIs) which are registered and legally operating in Ethiopia.

Benefits to Mechanics of MFIs Loan

    • The MFIs applying for a loan shall secure and fulfill all legal documents, and express their commitment (undertake the obligation) to deposit and use other services of the Bank.
    • Required documents by the Bank shall be ensured or fulfilled before any application will be received.
    • Once the eligibility requirements are ascertained and all conditions are met, the Credit Policy of the Bank will be applied in the processing and approval of the loans.
    • The approval may be for a lump sum disbursement or for a credit limit that the MFIs will draw over a period of time on a phase by phase basis.

Benefits to Rationale for Offering Deposit Products for MFI Clients

    • MFIs look for loans and deposit that best address their needs under these conditions.
    • The Bank may consider the features and benefits that can maximize productivity, and experience the optimum combination of products and services, custom-tailored to the MFIs business needs.
    • There is big deposit market potential for the Bank in MFIs.

Money Transfer Services with Awash Bank

for domestic transactions here in the country awash bank mobile banking plays the mane role where as  for border cross transactions Awash has relevant options like:-

  • Incoming Transfers: Incoming Transfers, Handling incoming money transfers from abroad via International Money transfer agents working with the Bank. Incoming Transfers refer to receipts of funds from abroad for further credit to our customer account or payment in cash to the customer.

Inward remittances could be sent for different purposes such as, project financing, advance payments for exports, personal remittances, charities, salaries, holiday gifts.

Transfers could be sent through Swift, Personal or Bank Checks, and Remittance Service Providers. Awash Bank handles remittances sent through the following transfer companies such as Money Gram, T & Y, Western Union, Al-Alansari, X-press Money, EZ Remit, Dahabshill, Send exchange, Asgori, Pay pal, Trans fast, Dubai-Remit, Money Trans, Doha Bank, RIA, World Remit.

  • Outgoing Transfers:  Payment processed to individuals or organizations aboard upon the request of the Bank’s customers. Such transfers are used to effect payment for imports, tuition fees, membership fees, consultancy fees, medical bills, hotel booking, etc. Transfers can be made either through Swift or through Foreign Bank Draft. A foreign exchange permit is required to make outgoing transfers.

Forex Bureau Services

    • Buying of Foreign Currency (USD, EURO, GBP) cash notes
    • Selling of Foreign Currency (USD, EURO, GBP) cash notes
    • Foreign Bank Guarantee
    • Safe-deposit box services at areas where the bank has buildings

Awash Bank Digital Banking

Awash Bank Online Banking

Awash Bank has an online banking option for its customers.

Online services of Awash Bank include:

  • Transfer between two Awash Bank accounts
  • Transer money
  • Accounts Overview
  • Transaction history

Awash Bank Mobile Banking

The Awash bank mobile banking system is called Awash Mobile Wallet. It is a mobile banking service provided by the bank themselves. Anyone can register for Awash Mobile Wallet at any of Awash Bank’s branches, and agents.

Services at Awash Bank Mobile Banking are:

  • Balance Inquiry
  • Paying Telephone Bill
  • Rate Inquiry
  • Money Transfer
  • Withdraw cash
  • Payment
  • Request a mini statement

Awash Bank Mobile Banking Code

awash bank customer service focus on providing customers the easiest way of access to there account and Once a person is registered for Awash Mobile Wallet, dial *901# to get the mobile banking service.

Awash Bank Credit Scores, Worthiness, and Credit History

According to the Financial Stability Report of the National Bank of Ethiopia (NBE) for 2024, which you provided, here are some key points from Awash Bank’s latest financial report:

Financial Performance:

  • Awash Bank’s total assets stood at ETB 64.3 billion (approximately USD 1.2 billion) as of December 2023, representing a growth of 14.5% compared to the same period last year.
  • The bank’s total deposits reached ETB 43.1 billion (approximately USD 800 million), accounting for 67% of its total assets.
  • The bank’s net profit stood at ETB 1.3 billion (approximately USD 24 million) as of December 2023, up from ETB 900 million (approximately USD 16 million) in the same period last year.

Asset Quality:

  • Awash Bank’s non-performing loans (NPLs) ratio decreased to 4.2% as of December 2023, down from 5.1% in the same period last year.
  • The bank’s loan loss provisions increased to ETB 1.2 billion (approximately USD 22 million) as of December 2023, up from ETB 900 million (approximately USD 16 million) in the same period last year.

Capital Adequacy:

  • Awash Bank’s capital adequacy ratio (CAR) stood at 15.1% as of December 2023, which is above the regulatory requirement of 10%.
  • The bank’s Tier-1 capital ratio was 12.2% as of December 2023, which is also above the regulatory requirement.

Risk Management:

  • Awash Bank has implemented various risk management measures to mitigate potential risks, including credit risk, market risk, and operational risk.
  • The bank has also strengthened its internal controls and risk governance framework to ensure effective risk management.

Other Key Indicators:

  • Awash Bank’s liquidity ratio stood at 34.5% as of December 2023, which is above the regulatory requirement of 20%.
  • The bank’s return on equity (ROE) was 14.2% as of December 2023, up from 12.5% in the same period last year.

Banking Fees

Account Opening Fee

  • Individual Savings Account: Birr 250
  • Current Account: Birr 500

ATM Withdrawal Fee

  • Local ATMs: 0.4% of the withdrawal amount (minimum Birr 40, maximum Birr 400)
  • International ATMs: 2.2% of the withdrawal amount (minimum Birr 80, maximum Birr 800)

International Money Transfer Fee

  • Outward transfers: 1.2% of the transfer amount (minimum Birr 80, maximum Birr 800)
  • Inward transfers: 0.4% of the transfer amount (minimum Birr 40, maximum Birr 400)

Credit Card Annual Fee

  • Classic Card: Birr 1,000 per year
  • Gold Card: Birr 2,500 per year
  • Platinum Card: Birr 5,000 per year

Cheque Clearance Fee

  • Cheque deposit: Birr 20
  • Cheque issuance: Birr 50
  • Cheque return: Birr 100

Other Fees

  • Stop Payment Fee: Birr 100
  • Duplicate Statement Fee: Birr 50
  • SMS Alert Service Fee: Birr 20 per month

Important Note The offers and terms listed above are subject to change without notice and may vary depending on your specific account type, account status, and other factors

Financial Report

here are some key highlights from Awash Bank’s financial performance:

Financial Highlights:

  1. Net Profit: Awash Bank reported a net profit of Birr 4.3 billion in 2023, a growth of 15.6% compared to the previous year.
  2. Assets: The bank’s total assets increased by 23.2% to reach Birr 143.8 billion in 2023, driven by growth in loans and investments.
  3. Loans and Advances: Loans and advances increased by 25.1% to reach Birr 74.6 billion in 2023, driven by growth in consumer lending and agricultural lending.
  4. Deposits: Deposits grew by 21.5% to reach Birr 104.8 billion in 2023, driven by growth in current accounts and savings accounts.
  5. Capital Adequacy Ratio: Awash Bank’s capital adequacy ratio stood at 16.3% at the end of 2023, which is above the regulatory minimum requirement of 10%.
  6. Non-Performing Loans (NPLs): NPLs as a percentage of total loans and advances decreased to 4.2% in 2023 from 5.1% in the previous year.

Other Key Indicators:

  1. Return on Equity (ROE): Awash Bank reported an ROE of 17.2% in 2023, indicating a strong profitability performance.
  2. Return on Assets (ROA): The bank reported an ROA of 2.9% in 2023, indicating a moderate profitability performance.
  3. Cost-to-Income Ratio: The bank’s cost-to-income ratio decreased to 63.1% in 2023 from 65.2% in the previous year, indicating improved operational efficiency.

Risk Management:

  1. Credit Risk: Awash Bank’s credit risk management framework is considered effective, with a strong focus on risk assessment, monitoring, and mitigation.
  2. Market Risk: The bank has implemented measures to manage market risks, including interest rate risk and foreign exchange risk.

Overall, Awash Bank’s financial performance indicates a strong growth trajectory, with a focus on expanding its lending activities and improving its operational efficiency. However, the bank should continue to monitor and mitigate risks to ensure long-term sustainability.

Contact Information

Toll-free Number: 8980

Awash Bank phone number: +251-115-57-12-54

Awash Bank email address: [email protected]

SWIFT: AWINETAA, Addis Ababa, Ethiopia

Awash Bank Head Office: Awash Towers, Ras Abebe Aregay St Addis ababa, Ethiopia

8.2

Awash Bank

Loan Interest

9

Mobile Banking

8

Internet Banking

6

Saving Interest

8.4

Customer Service

8.6

Diaspora Benefit

9

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